Terms & Conditions

Welcome to Baldock Taxis Ltd! We value your business and want to ensure your journey with us is smooth and enjoyable. Please take a moment to review our Terms and Conditions..

For the comfort and safety of all passengers, we have a strict policy against smoking, drinking alcohol, or eating inside our vehicles.

We reserve the right to refuse service to any passenger who is deemed a nuisance or a danger to our driver or other passengers. This includes passengers under the influence of alcohol or drugs.

In the unlikely event of a vehicle breakdown, we will provide an alternative vehicle to complete your journey promptly.

Passengers are responsible for their belongings. Please ensure you take all your items with you when leaving the vehicle. We cannot be held responsible for lost items, and a fee may apply for item retrieval.

While we make every effort to ensure punctuality, we cannot be held responsible for unforeseen events beyond our control that may cause delays to your journey.

For airport transfers, please consider our recommended lead times to meet your travel schedule requirements. These are guidelines, and actual times may vary depending on factors like traffic.

For airport pickups, it’s crucial to provide accurate arrival time, date, and flight details. Refunds may not be given for incorrect or incomplete information.

Drivers will wait for up to 30 minutes after the flight arrival time for airport pickups. Additional waiting time is charged at £20.00 per hour. Please provide a correct mobile contact number for smooth coordination.

Passengers are advised to provide a valid contact number at the time of pickup to prevent issues. If a problem arises, contact the office before making alternative arrangements.

Passengers requiring specific vehicles (e.g., multiseaters, wheelchair accessible, low vehicles) are advised to contact our office to ensure the correct vehicle is dispatched.

If you have large or unusual luggage, such as sports equipment or children’s buggies, please contact our office for guidance.

We reserve the right to withdraw or modify offers without notice. Existing bookings made through a specific offer or promotion will be honored.

For any queries or assistance, please don’t hesitate to contact our office. We’re here to help!

If you require transport to or from locations outside of North Hertfordshire, please contact our office for pricing details.

For local pickups, drivers will wait for 5 minutes. Waiting time beyond this is charged at the meter rate. Please communicate realistic waiting times to drivers to avoid delays.

If a customer fails to arrive for a scheduled journey, we reserve the right to retain all or part of the fare to compensate the driver’s time and inconvenience.

Customers are responsible for the accuracy of their booking details. Refunds may be arranged for journeys that haven’t incurred costs to the company. Please contact us promptly for changes, cancellations, or refunds.

Payment in advance for longer journey may be requested

Thank you for choosing Baldock Taxis Ltd. We look forward to providing you with safe, reliable, and convenient transportation. Book your journey with us today!